FAQs

Where is my confirmation email?

Please review your spam and junk folders if you did not immediately receive your order confirmation.  We also recommend adding collect@pialligo.estate to your address book and safe sender list.

Where can I pick up my order?

At 18 Kallaroo Road, Pialligo. Canberra’s only contact-free grocery collection point.

When do I need to place my order?

You can place your order anytime!

Orders recieved prior to 12pm will generally be available for same day collection. All other orders will be available the following day.

Please wait for your notifcation email confirming your order is avaliable for collection.

Is there a minimum amount for orders?

Minimum order is $80.

How much is delivery?

Deliver is $10.  Orders over $165 will be delivered free of charge.

Where do you delivery?

All Canberra suburbs, Queanbeyan and Jerrabomberra.

When can I get my delivery?

Delivery orders must be received by 12pm the day before delivery.  You can choose a Tuesday, Thursday or Saturday delivery window.  E.g. If you wish to order for a Thursday delivery, you must place your order by 12pm Wednesday.

Can I request variations to the products on the website?

Sorry, not at this point.

Will the pricing of fresh produce change?

Pialligo Grocer is committed to supporting the community. As such, price fluctuations will only reflect any cost increases from our suppliers.

What if there is a problem with my order?

Please contact collect@pialligo.estate in the first instance and our friendly team will assist.

If you need to speak to somebody please call 0427 289 453. Please DO NOT get out of your car at the collection facility to speak to our team members. At our discretion, we reserve the right to refuse supply to any party for behaviours which we regard inconsistent with the ACT State of Emergency or the Coronavirus-covid-19 emergency.