FAQs

Where is my confirmation email?

Please review your spam and junk folders if you did not immediately receive your order confirmation. We also recommend adding collect@pialligo.estate to your address book and safe sender list.

Where can I pick up my Click & Collect order?

At The Plot 12 Beltana Road, Pialligo

What are the shopfront opening hours?

Wednesday - Sunday, 10am - 6pm.

When do I need to place my Click N Collect order?

You can place your order anytime!

Orders recieved prior to 12pm will generally be available for same day collection. All other orders will be available the following day.

Please wait for your notifcation email confirming your order is avaliable for collection.

Is there a minimum amount for orders?

Minimum order is $80.

How much is home delivery?

Deliver is $10. Orders over $165 will be delivered free of charge.

Where do you deliver?

All Canberra suburbs, Queanbeyan and Jerrabomberra.

When can I get my delivery?

Delivery orders must be received by 12pm the day before delivery. You can choose a Thursday or Saturday delivery window.  E.g. If you wish to order for a Thursday delivery, you must place your order by 12pm Wednesday.

Can I request variations to the products on the website?

Sorry, not at this point.

Will the pricing of fresh produce change?

Pialligo Grocer is committed to supporting the community. As such, price fluctuations will only reflect any cost increases from our suppliers.

What if there is a problem with my order?

Please contact collect@pialligo.estate in the first instance and our friendly team will assist.

What is your contact phone number?

For collections, enquiries, hamper orders, please call 0439 730 676

All other enquiries, please call 6247 6060.